Privacy Policy / Data Protection Notice
Introduction
At Anteros Wine and Spirits Merchant Limited it is our priority to respect and protect your privacy. The following information describes how we gather and use that data. The amount of information we hold on you and how we use it depends on your relationship with us and on which services you use
Grounds for data collection
We aim to keep to a minimum the amount of information we hold about you. Where data is being used we use them to response to your enquires about our services (under a lawful basis which is “legitimate interest”) in order to provide our services to you under the lawful basis for this is “contract”. We delete your data when it is no longer needed. Anteros Wine and Spirits Merchant apply a safe and secure mechanism to protect your personal data.
For definition of terms used within this Privacy Policy you may refer to the Information Commissioner’s Office (ICO) website (www.ico.org.uk) or look at the General Data Protection Regulation (“GDPR”).
If you have any questions about our Privacy Policy, please email us at info@anteroswineandspirits.com
What information we collect?
1.1 We may collect some (or all) of the following: your name, phone number, email address, IP address, social identifiers (for example, age, gender, socio-economic status), data provided by cookies and other similar technologies, functional data such as registration and system data, as well as additional usage data – for instance, your purchasing history, contact permissions, product preferences, wine stored with us or information about your attendance at one of our events.
1.2 The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
1.3 Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site
1.4 Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.
Why do you need to request or obtain the information?
2. Reasons for requesting or obtaining the information
2.1 We use your data to help us provide the best experience of our products and services, which includes using data to improve (and, where possible, personalise) your experiences. We use your data to communicate with you, for example, informing you about new products or services, security and other types of updates. We also use data to fulfil contracts, to send you the goods you have bought, invoices and to collect payments.
3. What will the information be used for?
3.1 We use data for the following purposes:
To improve your experience of our products and services
Product improvement and development
Customer support
Security, safety and dispute resolution
Communications and marketing
Fulfilling contracts and collecting payment
4. Opting out of receiving communications from Anteros Wine and Spirits Merchant Limited
4.1 You may opt out of receiving communications from our company at any time by logging on to your account, unsubscribing or by contacting us at info@anteroswineandspirits.com We will respect your rights under GDPR. However, this may impact on the quality of service you will receive from us, or will prevent or limit us from providing a service to you.
5. Deleting your personal data from Anteros Wine and Spirits Merchant Limited, and the consequences of doing so?
5.1 You can email info@anteroswineandspirits.com or contact your contact within our company to request that your data be deleted. However, please note, by deleting your personal data you may impact the service we can provide to you. We will not delete data which is needed to fulfil a contract until that contract is completed, or unless we agree to terminate the contract. We will inform you if deleting your data will impact our ability to perform a contract in case this affects your decision.
6. How long does Anteros Wine and Spirits Merchant Limited keep my information?
6.1 We retain personal data for as long as necessary to provide services and products to you, to fulfil the transactions you have requested, or for other essential purposes (for example, complying with our legal obligations, resolving disputes and fulfilling our agreements). We will store your personal data for a minimum of six years after your last transaction with us, unless we have a legitimate or contractual reason or a legal obligation to retain it thereafter, for example you might hold stock in our cellars.
6a. Cookies
6a.1 We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
6a.2 A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
6a.3 The Site uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
6a. 4 Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
6a. 5 We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
7. Information Storage
7.1 We are committed to protecting the security of your personal data. We store data in a number of places depending on our requirements to access and use it. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on cloud based or computer systems that have limited access and are in controlled facilities. When there is a need to transmit data over the internet, it is protected by encryption and or passwords. Where possible, we avoid storing paper records of personal data.
8. Personal data
8.1 When you contact us to make an enquiry, we will use your name and contact information to respond. We will then use this information to communicate with you during the provision of our services to you. We collect and update information about users of our services. We may obtain this information via direct contact with you, from third parties such as other users who refer you to us or automatically via your use of our services.
8.2 This information may include your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your product preferences and contact permissions.
8.3 For each visitor to our website, our web server automatically recognises the user’s domain name. We also collect the email addresses of those who communicate with us via email and anonymously aggregate information on which pages users access or visit. Information volunteered by users, such as survey information and/or site registrations, is also collected. We will only use information collected in a survey on an anonymous basis unless we have your permission to do otherwise.
8.4 If you are a registered user of our services, we will gather further relevant information, such as generic types of data accessed, time of access, volume of use of services and traffic data from use of our website. Traffic data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic data may sometimes be traceable to and or related to not just companies but named individuals. Before you register with Berry Bros. & Rudd for access to services or transactional areas of our website, you can browse our website anonymously and we will not collect your data.
8.5 We may also receive your personal data when processing gift requests from customers where you are the recipient. We process that data initially under contract with the gift purchaser and any secondary processing such as product updates and associated events will be because we have a legitimate business interest to do so.
8.6 We may collect and use your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. If you are registered to use a service, we may use the information you provide to us to carry out the service; we may also contact you to obtain feedback on that service and any improvements we could make to it.
9. Information Sharing
9.1 We work with third parties in the provision of some of our services, for example research agencies to help us improve our customer service, or marketing service providers who help us contact our customers and logistics partners who help deliver products.
9.2 On request, and when relevant to a service you use, we can provide details of which third parties we work with. We will also discuss and agree on any specific security questions or requirements you may have during the provision of our services.
9.3 The third parties we work with – including those who provide email and storage solutions used in our day to day work – are monitored on how they meet the requirements of current UK data protection legislation and the requirements of GDPR. When we contract with third parties we enter into agreements that encourage GDPR compliance.
9.4 We do not share nor sell your personal data to anyone else.
9.5 Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due. Other exemptions include requests from law enforcement and intelligence agencies of the United Kingdom for all lawful purposes.
10. Contact
If you have any other questions about this Privacy Policy, please email us at info@anteroswineandspirits.com and we will respond to any request to access or delete your personal data as soon as possible, but certainly within 30 working days. However, your ultimate point of contact for all data protection matters in the UK is the Information Commissioner’s Office. See the Contact Us page on the ICO website.
11. Transfer of data outside the EEA
11.1 Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
12. Marketing
12.1 We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
12.2 Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
12.3 Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
13. Updates or amendments to this Privacy Policy
13.1 We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@anteroswineandspirits.com
Anteros Wine and Spirits Merchant Limited
Last Modified: February 2021